PRE-ORDER
Some of our products are available for pre-order.
With the pre-order system, we avoid producing more than necessary and are able to offer a discount while maintaining high quality standards.
For products purchased using this method, the expected delivery time is indicated next to the relevant price during order completion.
Please note that pre-orders can also be exchanged, changed in size, or returned.
SHIPPING COSTS
UPPa® covers the shipping costs of the products in Italy, both for the delivery of the order and for any exchanges (return and redelivery).
The shipping cost for the definitive return (without exchange of goods) is always borne by the customer, who must specify in the return email the order number and the carrier with which he intends to return the product..
Shipping costs are:
free for Italy
20.00 Euro for EU countries
€30.00 for European countries outside the European Union.
From €30.00 to €60.00 for shipments outside the European Union.
SHIPPING TIMES
Deliveries of UPPa® products are entrusted to the logistics partner MailBoxes, who delivers them to the address indicated by the customer when completing the order.
We ship worldwide.
From the date of shipment, delivery normally takes 1-2 working days in Italy (excluding islands), 2-5 working days in EU countries and 3-7 working days in non-EU countries, not including the time required for any customs clearance.
PRICES INCLUDE VAT AND CUSTOMS DUTIES
The prices of our products are always expressed in Euros.
Prices include VAT, which is charged by the company for customers requesting delivery within the European Union.
Prices do not include VAT for customers requesting delivery outside the European Union. Any applicable VAT must be paid directly to the relevant local authority.
Any customs duties, taxes and additional charges are the responsibility of the Customer and must be paid directly upon delivery of the Products. These charges are determined by the relevant authorities in the destination country and may vary according to local regulations; UPPa is therefore unable to predict or determine their amount in advance.
EXCHANGES AND RETURNS
The Customer has the right to withdraw according to the methods indicated on the page General Conditions of Sale.
Shipping costs (return and redelivery) and the organization of an exchange are the responsibility of the end customer (except for Italy).
The cost and organization of shipping the final return, without exchanging goods, is always the responsibility of the Customer.
The Customer must ensure that the returned products are new, unused, and in the original UPPa® packaging with the original labels and a copy of the receipt. For further information, see our General Conditions of Sale in Article 6.
In the event of a refund for a definitive return, the price paid for the purchase of the returned product will be credited to the customer using the payment method selected at the time of purchase.
Any duties are the responsibility of the Customer.
If you have chosen Klarna as the payment method for your order, the refund process will be handled by them directly.
To complete the process of giving our products a second life, customers can keep the packaging in which they received their product. Once they've had and worn it enough, simply place it back in this box and send us an email to [email protected] specifying the pickup address.
We'll be happy to take care of everything else. We'll come pick it up (shipping costs in this specific case will be covered by us for shipments from any country) and completely recondition it to present, as good as new, in a gift box to a friend hosted by the "Fata" family association, to share the special emotion you feel when you receive a personal, heartfelt gift.